Oct 26, 2021
Leo is a virtual assistant implemented by the United Bank of Africa (UBA), a Nigerian pan-African financial services group. Leo can be accessed by existing and potential customers of UBA. Leo is available on WhatsApp, Facebook Messenger and Apple Business Chat.
Main menu of Leo
All countries & carriers can support this chatbot since it was developed over WhatsApp.
The chatbot can be accessed on mobile and web channels.
Conversational Banking: Leo provides a personalized & conversational banking experience to users. The WhatsApp banking experience of Leo is more than selecting few options. The responses from the chatbot adds a human touch that makes the conversational experience even more engaging and exciting.
Conversational tone used by Leo
Seamless Execution: Leo responds promptly and solves users’ queries instantly. Type the information you need and the reply from Leo will be pronto.
Quick responses from Leo
Minimal Information from User: Leo requires limited information to serve a user, which keeps the user active in the conversation. Further, the user can use Leo to explore various other services offered.
User Information Sought from LeoOur Verdict:
Leo is more than a customer service chatbot. It gives a 360-degree virtual banking experience to users. Leo matches the expectations of a digital banking chatbot in terms of usability.
Leo has a decent conversational flow. However, it falls short regarding the design aspect of the messaging experience on WhatsApp. WhatsApp provides rich media features such as images, buttons, videos, gifs and so on. None of these is visible while interacting with Leo. Apart from that, emojis are also missing from Leo that helps to provide a fun and conversational interface to users.
Prompt responses to user queries keeps the conversation smooth. Quick responses are key to keep the user active on the messaging app & Leo does that exceptionally well.
Since UBA is a pan-African bank, Leo is available in more than 15 countries in Africa. Therefore, in terms of availability, Leo checks all the boxes and gets a five-star rating.