GBM is discoverable and accessible from Google ads, search, maps, websites, and dialers
The persistent chat history allows sufficient time for users and brands to respond appropriately to each other
Dish Network reduced its average handling time for resolving customer queries by 28 percent with GBM
Messaging significantly lowers call costs incurred by customer service centers
Dotgo being an official partner of Google, helps brands go live with GBM in Search, Maps, and Ads in 2 weeks.
Dotgo has ready access to Google’s APIs to seamlessly build high quality chat experiences, integrating with the client’s existing business processes
Uses Dialogflow to leverage Google’s AI/ML and NLP capabilities.
Dotgo has an attractive pricing structure suitable for businesses of all types
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Start with a simple chatbot and live agent support
Verify the brand and turn on the “Messages” button in Google Ads, Google Search and Google Maps
Have an engaging conversation with your customers over chat
Add more features to your chatbot with Dotgo’s assistance
Contact Us : We may already have the integration working.
You can add additional channels, such as WhatsApp, and RCS for live agent support for a monthly fee of $50/month or $450/year (Paid in advance) each.
Paid in advance
|Bot with Live|
|Live Agent Software|
(each additional agent)
|Commitment Period||1 YEAR||1 YEAR|
Chat with your customers across multiple channels. Dotgo can also integrate other channels, such as RCS and Google’s Business Messages, into the same live agent system.
Dotgo helps you enable the “Messages” option for the listing on Google search, maps, and Ads to the individual stores, thereby enabling the customers to easily communicate with each store.
Dotgo being a partner for Google, helps you with all the approvals and clearances required from Google, besides handling the technical set up and installation processes and integration with your live agent system. If you do not have a live agent system running, we can provide one along with the GBM implementation.
Here are the key differences between GBM and web chat:
|Chat History Persistence||Brands or consumers can respond to the other up to a duration of 30 days||Short term. Users cannot revert to the brand (or vice-versa) after a few hours|
|Channels of Access||From Google Search, Ads, Maps, Website, and Dialer||From the website alone|
|Ease of Access||Multi-pronged accessibility from search results helps consumers reach brands faster||Requires the user’s presence on the website that could potentially drive the prospects away|
As the GBM chat history persists for a period of 30 days, the brands can strategize on catering to the unsuccessful leads and re-engage with them to improve the conversion rate. For example, when leads stop engaging with a brand after knowing that the products of his/her choice were out of stock, the brands can immediately restock them and reconnect with them.
Yes. GBM being a smartphone-first product is accessible to iOS users through Google Maps, Google Ads, and Google Search.
All the conversations from the user devices to the Google’s server and in the subsequent stages that involve the Dotgo server, are fully encrypted. Brands shall be responsible for processing the user information in accordance with their privacy policies.
There is no extra cost associated with the enablement of the chat option. It is an additional engagement channel that the brands can leverage to up their conversion rates.