RCS Business Messaging

Unique Solutions of RCS Business Messaging

RCS is one such medium where the interaction between the users and brands is not only engaging but also supports end-to-end automation.

IDRIS SHABBIR

Content Writer

Aug 13, 2021

RCS Business Messaging

Messaging has evolved rapidly over the years. As we enter the second decade of the 21st century, a decline is observed in the traditional format of SMS. In 2012, an average of 162 SMS and MMS messages were sent. By 2017, it came down to 82 messages, a nearly 50% decline in 5 years (Source: Statista). Enterprises are moving towards using rich media communication to send their message across to their users. Traditional SMS are no more relevant.

To boost the growth of rich media messaging, Rich Communication Services (RCS) plays an important role in the ecosystem. Currently, OTT messaging apps such as WhatsApp & Facebook Messenger are being used for rich media communications. RCS enables rich media messaging on the default messaging app of your Android smartphone, thereby, reducing the dependency on downloading additional messaging apps to provide an enhanced messaging platform.

RCS Business Messaging (RBM) is the enterprise messaging solution build upon RCS. Enterprises can build automated and rich media chatbots which then the user can communicate with the enterprise from the native messaging.

RBM enables innovation in messaging industry. Dotgo is leading this revolution by innovating at a rapid speed with RBM. Here are the innovative products that are developed using the RCS technology:

RichOTP®

Award-winning innovative solution of Dotgo, RichOTP® allows brands to send OTPs in a much more secure way and increases trust and loyalty between the brand and the user. RichOTP® enables brands to add their logo and verify the profile before sending an OTP to the user. Users can also confirm the OTP in a single tap, giving a hassle-free experience to proceed with the transaction.

RCS Business Messaging
RichOTP
RichSMS

RichSMS provides an enhanced experience to users with a verified profile and a branded logo to the traditional SMS. Brands can send a simple text-format SMS with a logo and a tick mark, assuring the user that the message has been sent from an authentic source.

RCS Business Messaging
RichSMS
Rich Notification & Promotion

Brands can do away with the old age method of marketing, and can now remind people about the latest offers, discounts & other related messages with Rich Notification & Promotion. Rich Notification & Promotion has features such as images, carousels, suggested replies, which makes the entire user experience seamless and quick.

RCS Business Messaging
Rich Notification & Promotions
Rich Survey

Another solution built on RBM that enables brands to interact with users creatively is Rich Survey. Using images and single tap replies, brands can get feedback from the user in a new way from the default messaging app.

RCS Business Messaging
Rich Survey

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Dotgo believes in the power of innovation. It strives to be ahead in the messaging industry by providing ground-breaking unique messaging services that would emerge as a leading solution. If you are interested to know more about the work Dotgo does or would like to get in touch with their representatives, click here.

RichOTP is a registered trademark of Dotgo Systems Inc.

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