Customer service has not been a bright spot for MNOs, causing high churn rates and revenue loss. But, WhatsApp Business with its deep reach and features can help turn this around

WhatsApp for telcos: An answer to operator’s CX woes | Dotgo Blog

WhatsApp for telcos: An answer to operator’s CX woes

With RCS finally revolutionising messaging, network operators are standing over a gold mine of growth opportunities. RCS messaging is MNOs answer to OTT messaging domination.

Why Should Network Operators Adopt RCS?

Messaging has evolved rapidly over the years. As we enter the second decade of the 21st century, a decline is observed in the traditional format of SMS. In 2012, an average of 162 SMS and MMS messages were sent. By 2017, it came down to 82 messages, a nearly 50% decline in 5 years (Source: Statista). Enterprises are moving towards using rich media communication to send their message across to their users. Traditional SMS are no more relevant.

RCS is one such medium where the interaction between the users and brands is not only engaging but also supports end-to-end automation.

Unique Solutions of RCS Business Messaging

MWC was held between June 28 – July 1 this year in the city of Barcelona

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Why Should Network Operators Adopt RCS?

Unique Solutions of RCS Business Messaging

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