1. Steve Brown
   Member

   I have an external database and would like to be able to capture the phone number and carrier from the incoming text so it can be inserted in my database for other apps. Is this possible with CRML

   Posted 1 year ago

2. michelled
   Administrator

   Hi Steve,

   We don't expose users numbers to publishers, but instead provide a unique user id for custom content. This is done in order to protect the users' privacy as well as to prevent spam.

   Thanks,

   Michelle

   Posted 1 year ago

3. Jason Wood
   Member

   So, I am curious. Why wouldn't we be allowed to see the incoming numbers? It seems that the user is voluntarily subscribing to our site or service, thereby giving us permission to contact them. It would seem logical that they would expect responses from us, especially if that is made clear when they are encouraged to text. Seems like opting in should give us their numbers. They are opting in after all.
   Is it really spam if they CHOOSE to opt in to our service?

   So by prohibiting us from having access to the numbers, you limit the usefulness of the product.
   Example: I have my users text to my site for a contest. Everyone who opts in and enters the contest is entered to win. Comes time to send a message to the winner, I can't because as far as the system is concerned he's just another member of the "contest" opted in group.

   So how do I send messages to individuals?

   The other thing I noticed is I had to upgrade to the paid plan to even find these things out. The documentation should be bit a better.

   Posted 1 year ago

4. Stefan Gromoll
   Administrator

   Hi Jason,

   One of our objectives is to guarantee to users that they will never receive spam by texting to a website--when they opt-out, they are truly opted out. If we shared their phone numbers, then this wouldn't be possible.

   But DOTGO fully supports sending messages to individuals and to groups via "registration" and "following," respectively. When a user registers (equivalent to an opt-in), they are assigned a unique ID that you can use to send them a message via our Reseller API. When a user follows a match pattern, they are added to a group that can be broadcasted to (and they are also registered).

   These concepts are described in our document "User Registration and Follow Groups":

   http://dotgo.com/Support/Documentation/doc0007.1.0/

   In addition, sites can use Session Variables to track users and associate a user texting in with a web account (see for example how foursquare SMS works).

   I'm sorry you've found the documentation lacking--we're working on improving it and will be making more CMRL and engine examples available!

   Posted 1 year ago

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