FAQ

DOTGO makes it easy for you to access mobile content. Want to learn more? Start here by having a look at some of the questions frequently asked by users.

General

What is it?

DOTGO is an exciting new mobile information service that makes accessing concise, relevant, useful content from any web site as easy as sending a text message.

How do I use it?

To use DOTGO, just send a text message starting with an internet domain name to the phone number DOTCOM (368266)—or to one of the phone numbers DOTNET (368638), or DOTORG (368674), as appropriate.

For example, text "cnn" to the phone number DOTCOM (368266) to access cnn.com. Or text "wikipedia" to the phone number DOTORG (368674) to access wikipedia.org.

Many services also accept additional input, allowing you to specify exactly what information you are looking for. For example, text "weather" + your zip code to the phone number DOTCOM (368266) to get a weather forecast from weather.com. Or text "ezipsky" + your zip code + something in the night sky (like the name of a planet, star, or constellation) to the phone number DOTCOM (368266) to get up-to-the-minute instruction on how to see a celestial object from ezipsky.com. Just remember that the first word of your message specifies the internet domain name and the phone number specifies the top-level domain.

What can I do with it?

You can use DOTGO to get the information you need on the go using your mobile phone. Some services are optimized with DOTGO to provide information that is specifically designed to be accessed in a mobile setting. For example, text "fandango" + your zip code to the the phone number DOTCOM (368266) to get movie listings in your area from fandango.com. Other services are not yet optimized with DOTGO, in which case DOTGO tries to provide a useful rendering of the web site of the service. For example, text "nytimes" to the phone number DOTCOM (368266) to get headline news from nytimes.com.

Since DOTGO is new, not all services are optimized with DOTGO just yet. But expect the number of services optimized with DOTGO to grow rapidly, as companies, brands, and web sites find out just how useful DOTGO can be. So be sure to check back in with us regularly.

Is it the internet?

Not exactly. DOTGO replicates the organizational structure of the internet. That makes it easy for you to find what you are looking for. Looking for a weather forecast from accuweather.com? Find it by texting "accuweather" to the phone number DOTCOM (368266). Looking for the address of a nearby Starbucks from starbucks.com? Find it by texting "starbucks" to the phone number DOTCOM (368266).

But the information available on DOTGO is generally a subset of the information available on the internet—the subset that is most useful and relevant in a mobile setting. DOTGO is designed to make it easy—and fast—for you to send and receive small amounts of information (say one or a few text messages worth) using your mobile phone. You can use DOTGO to get the information you need on the go—quickly, easily, reliably, and without the fluff. It is perhaps most useful to think of DOTGO as an extension of the internet to text messaging.

I can already access the internet on my mobile phone. So what's the point?

Browsing the internet using a mobile browser is often a frustrating experience: mobile-phone screens are small, mobile data service is slow, and mobile data plans with many carriers are expensive. In contrast, DOTGO is custom-built for the natural medium of mobile phones: text messaging. In many instances, you can find the information you need far more quickly, easily, and reliably by using DOTGO than you can by using a mobile browser. Don't believe it? Then try it!

Furthermore, DOTGO provides a way for you to subscribe to information on a regular (or even irregular) schedule. Want your horoscope delivered daily at 9:00 AM? Then subscribe to astrology.com. Want an update whenever a breaking news event occurs? Then subscribe to cnn.com. Any request for information from DOTGO can be easily turned into a subscription—the possibilities are nearly limitless.

Does it work with all mobile phones?

Yes. DOTGO works using SMS text messaging, which is supported by virtually all mobile phones and is an extremely popular and rapidly-growing form of communication. You don't need a special "smart" phone, and you don't need to download and install a custom application program. (Of course, DOTGO also works beautifully on all smart phones.)

What carriers does it support?

DOTGO currently supports the following carriers:

  • Cincinnati Bell
  • Sprint
  • Cricket (Leap Wireless)
  • United States Cellular Corp
  • Verizon
  • T-Mobile
  • Alltel-Allied
  • AT&T
  • C Spire Wireless (aka Cellular South)
  • IWireless
  • Metro PCS (including subsidiary PTA-FLA)
  • Virgin Mobile
  • Boost Mobile
  • Union Telephone
  • nTelos
  • TracFone (AT&T)
  • West Central Wireless
  • Bluegrass Cellular
  • Rural Independent Network Alliance (RINA)
  • East Kentucky Network (Appalachian Wireless)
  • Illinois Valley Cellular
  • Inland Cellular
  • Nex Tech Communications
  • Boost-CDMA
  • CellCom
  • Immix
  • Revol Wireless
  • ECIT
  • Alaska Communications Systems (ACS)
  • United Wireless
  • GCI Communications
  • Thumb Cellular
  • Cross Wireless
  • Chat Mobility
  • Northwest Missouri Cellular
  • Pioneer Cellular
  • Panhandle Wireless
  • Element Mobile
  • Golden State Cellular
  • Viaero Wireless
  • Plateau Wireless
  • Cellular One of NE PA (South Canaan Cellular)
  • MTPCS Cellular One (Cellone Nation)
  • Epic Touch
  • Mosaic Telecom
  • Mobi PCS
  • Peoples Wireless
  • Duet IP (Max. Wireless/Wireless Comm. Venture)
  • Chariton Valley Cellular
  • MobileNation/SI Wireless
  • MTA Wireless/Matanuska Kenai
  • SRT Wireless/North Dakota Network Co.

Pricing and Costs

How much does it cost?

All DOTGO services for users are offered free of charge. But your standard mobile carrier text messaging rates may apply—check with your mobile carrier for details. If you plan to use DOTGO often, then you may want to consider purchasing a fixed-cost text-messaging plan. Again, check with your mobile carrier for details.

Will I receive advertisements?

DOTGO allows some publishers the option of appending short, targeted advertisements onto their outgoing messages. These advertisements are optional, at the discretion of the publisher. You may receive these advertisements appended to content you request, but you will never receive unsolicited advertisements or spam.

Subscriptions and Registration

What is a subscription?

A subscription is a way for you to receive information through DOTGO on a regular (or irregular) schedule. You can arrange to receive subscription messages or "alerts" at a fixed time interval (say daily) or when something happens (say when a breaking news headline is released). You can also arrange to receive a "one-off" alert, which can serve as a sort of text-message reminder.

How do I sign up for a subscription?

The easiest way to sign up for a subscription is to use a web-based DOTGO subscription form—hosted either by DOTGO or by a third-party web site. You can browse a list of featured subscriptions and make up your own subscriptions at the DOTGO subscriptions page. Various third-party web sites also host DOTGO subscription forms.

You can also sign up for a subscription directly from your mobile phone simply by following any query with the word "subscribe." For example, to sign up for a subscription to a weather forecast from weather.com, text "weather" + your zip code + "subscribe" to the phone number DOTCOM (368266). By default, a subscription initiated this way will be executed daily, at whatever time the initiating query was received by DOTGO. But you can also specify a custom subscription by appending "subscribe" followed by (1) an optional complete or partial starting date and time, (2) a period, and (3) an optional time zone to any query. For example, to sign up for a subscription to a weather forecast from weather.com weekdays at 9 AM eastern time, text "weather" + your zip code + "subscribe 9am mtwthf eastern" to the phone number DOTCOM (368266). This method of signing up for a subscription is very flexible, although entering the subscription just right can be a bit tricky. For more information, have a look at the document Subscriptions under DOTGO.

How do I cancel a subscription?

The easiest way to cancel a subscription is to reply "STOP" to any subscription message. This will immediately cancel your subscription, and you will receive no further subscription messages.

You can also cancel a subscription by following the subscription query with the word "unsubscribe." For example, to cancel the subscription to weather.com described above, text "weather" + your zip code + "unsubscribe" to the phone number DOTCOM (368266).

What is registration?

Registration is a way for you to associate your mobile phone with a service offered through DOTGO, thereby providing a way for the service to contact you. For example, you could register with a school snow closing alert service, in which case the school could send you an alert message when school is closed due to snow.

How do I register with a service?

The easiest way to register with a service is to use a web-based DOTGO registration form—hosted either by DOTGO or by a third-party web site.

You can also register with a service directly from your mobile phone simply by following an appropriate query with the word "register." Details of what constitutes an "appropriate query" for registration depend on the service, so check with the service provider for details.

How do I cancel registration with a service?

The easiest way to cancel registration with a service is to reply "STOP" to any message from the service. This will immediately cancel your registration with the service, and you will receive no further messages from the service.

You can also cancel registration with a service by following the registration query with the word "unregister." Again, details of what constitutes an appropriate query for registration depend on the service, so check with the service provider for details.

How do I know that I will not receive unwanted messages?

DOTGO takes your privacy seriously, and DOTGO pledges that you will not receive unwanted messages or spam. DOTGO never passes your phone number along to a publisher—or to anyone else—and DOTGO strictly enforces all opt-in and opt-out requests. If you have questions or concerns about privacy issues, then have a look at our privacy policy or contact us by email at privacy@dotgo.com or by fax at 877–350–9209.

Next Steps

How do I learn more?

The best way to learn about DOTGO is to try it. Start by texting a few of your favorite internet domain names to the phone number DOTCOM (368266)—or to the other DOTGO phone numbers as appropriate—just to see what happens. Then have a look at our featured services page for more examples. Have fun!